Lombok to Labuan Bajo
Komodo Island Boat Charter
FAQ
Frequently Asked Questions
Operating under CV PULAU MAS MULIA, we are a fully licensed and trusted Tour & Travel agency based in Labuan Bajo. Backed by over a decade of experience in the tourism industry since 2015, we are committed to delivering exceptional and reliable travel experiences.”
Tours & Vacation
Transportation Rental
Official Travel
- Booking Process & Payment Terms
- After you submit your booking via WhatsApp, email, or phone, we will provide you with the booking details, including the invoice and booking confirmation.
- To guarantee your booking, a 50% down payment (DP) of the total invoice must be made before the due date.
- Payments can be transferred to our corporate account at BANK CENTRAL ASIA (BCA) or to the owner’s BRI account. Once the transfer is complete, please send the payment proof to our marketing staff via WhatsApp or email.
- Your booking will be processed immediately after we receive the down payment. Once finalized, we will send you a Payment Receipt as official proof that your booking is confirmed.
- Final payment (remaining balance) must be settled 1 day before (H-1) the scheduled activity.
Cancellations made up to 3 days before the trip (H-3): A cancellation fee of 25% of the total price will be charged.
Cancellations made 1 day before (H-1) or on the day of the trip: The down payment (DP) is non-refundable.
No-shows on the day of the trip (with or without prior cancellation notice): All payments are non-refundable.
The guide reserves the right to cancel or modify the schedule/itinerary in the event of force majeure (e.g., bad weather, natural disasters, war, or any other unforeseen circumstances beyond the field crew’s control that may compromise the safety of participants or crew).
Schedule or itinerary changes/cancellations caused by force majeure are non-refundable.
We have 5 car categories available, including:
Premium Class
Standard Class
City Car Class
MPV Class
Bus Class“
Licenses and Permits
The OSS Institution of the Ministry of Investment/BKPM states that:
NIB (Business Identification Number): 0805260023238
Name of Business Entity / Business Actor: CV. PULAU MAS MULIA
Business Scale: Micro Enterprise
KBLI Code (Standard Classification of Indonesian Business Fields): 79129
Is true, valid, and recorded in our data, and has been issued by the OSS Institution through the Risk-Based OSS System.
